Work
Leading by example on AI adoption; coaching & leading design work
Effective AI Transformation
AI tools are changing how designers work, but LinkedIn is full of overcorrection — "Figma is dead," "I only design in Terminal." I wanted an approach that kept the discovery process that makes design good, while still getting the speed AI makes possible.
Raising AI adoption through education
As one of the leading experts on AI at AXS, I learned that company-wide AI goals are pointless if most of the company feels like they don't understand AI. So I led two company-wide "Intro to AI" workshops, including an intro to building Agents, that reached hundreds of employees. Over night, teams were using AI in more strategic and effective ways.
AI as a 24/7 coach
Docs and decks are the old way of communicating process — and they've never worked. AI gave me a way to change that. When I rolled out AI to my team, I built custom GPTs that used our process docs as context, raising the quality of our output and saving real time.
Capital One Auto Navigator
Removed obstacles and coordinated Design, Product, Engineering, Marketing and Legal/Compliance to work differently, delivering a full front-end redesign in 10 weeks to align to a new national campaign.
Ticketmaster
A legacy product refactor to React became the catalyst for a rebrand and global design system across consumer and enterprise products. I led the effort hands-on, and it drove a 42-point increase in NPS.
Custom manager's tool
Tracking a design team's work shouldn't take three different tools and a weekly meeting to explain it. So I used Cursor to build our team a project management tool from scratch, cutting reporting down to a single standup.
Turning retros into action
I collaborated with my researchers to understand why team retros were frustrating, and fixed them by letting team members rank what's important, and then taking action. Engagement increases and issues drop.